IT support driven by strategy

According to PwC, 81% of CEOs believe that technological progress will change their business. Despite this, IT support is traditionally a reactive activity. We believe that it’s much more beneficial to blend the proactive with the reactive in order to get the most out of your IT.

We’re passionate about helping you be strategic, and understanding how together we can harness the technology you use to improve and grow your business. We don’t just fix the symptom – we get to the root of the problem and help you find a sustainable solution.

Our IT Support service offers all the benefits of a traditional on-site and remote IT support contract with built-in consultancy. In addition to your contracted support hours, we’ll dedicate time for strategic listening and advise you every step of the way on the direction you could take technology in your business.

All of this is underpinned by our industry-leading IT support – driven by our decades of experience and expertise delivering technology solutions to businesses of all shapes and sizes.

What we offer:

  • Industry-leading remote and on-site IT support

  • Dedicated UK-based helpdesk

  • Client outcomes-focused approach

  • Scalable solutions suitable for businesses of all sizes

  • Complete scalability – add new devices and get them up and running instantly

Our technologies

Pricing

Plan A Plan B Plan C Plan D
Free of Charge £20 per user per month £35 per user per month £45 per user per month £75 per user per month
Initial Consultation
Connectivity Solution Provides connectivity to PCs and network devices
IT Managed Help Desk
IT Support PC/Mac Management
PC/Mac Security
Virtual IT Management We take responsibility for strategic planning and everything IT
Hosted Virtual Desktop Windows 10 desktop, Office 365, email, calendar and legacy applications, hosted in the cloud, delivered to any device anywhere - Mac, PC, iPad, iPhone, Android tablets

Be supported. Be strategic.

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Our process

Listen

We sit down with you and listen. We work to understand your business, what you’re trying to achieve, the role technology plays now – and how that could evolve in future.

Plan

With a clear understanding of your business and your technology vision, we help navigate the thousands of technology vendors to select the one that’s right for you.

Deploy

We’ll then work diligently with you to deploy the technology with minimal impact on your day-to-day operations, and ensure that it’s fully embedded with your staff – inclusive of any training requirements.

Support

With your new system in place, we’ll continue to hold your hand into the future to ensure that the new solution is highly available, secure, scalable and delivers real value and change to your business.

“As a business, we support the diverse needs of a 70 strong legal team with a platform which will quickly and easily scale to higher capacity and allow us to extend our operations geographically on demand.Tupelo have far exceeded our expectations, delivering the most stable, secure and flexible computer infrastructure we have ever had. We no longer need to house servers or complex equipment which has dramatically reduced downtime and removed the costs risks associated with running IT internally. More importantly, with a totally reliable infrastructure, Tupelo are now helping us to create our own best in class IT system, developing bespoke applications and integrating them with innovative industry software. This is allowing us to work with our clients far more
creatively, collaboratively and cost effectively.”

“Since migrating from a very cumbersome and expensive traditional LAN, Tupelo has been providing a very reliable and robust virtual desktop platform to us since 2013- and we have never looked back. Providing legal support services to the legal industry means that the deadline for our clients are very tight and we simply cannot afford to have any network issues at any time. The High Availability system, Snapshots and Business Continuity solutions tailored for us has proven to be very resilient – our network has never been down a single day and their support staff has always been timely and prompt”

Paul Denham, Marketing Director, Magna Carta Translation Ltd

Speak to our experts about our IT support.

Get in touch now