Tupelo Smart Source
SmartSource is our version of a traditional on-site IT support contract with the addition of a no cost advisory or consultancy service. This service is simply priced on a per-user permonth basis. Most of the support is undertaken remotely however we include onsite call outs
when necessary at no additional cost. (Fair usage policy applies). SmartSource allows for easy budgeting of support costs and includes a proportion of IT Management time onsite to review strategy and respond to changing business requirements. Very few of our clients can justify the cost of an IT Manager or advisor, however with SmartSource this is all part of the service.
“As a business, we support the diverse needs of a 70 strong legal team with a platform which will quickly and easily scale to higher capacity and allow us to extend our operations geographically on demand.Tupelo have far exceeded our expectations, delivering the most stable, secure and flexible computer infrastructure we have ever had. We no longer need to house servers or complex equipment which has dramatically reduced downtime and removed the costs risks associated with running IT internally. More importantly, with a totally reliable infrastructure, Tupelo are now helping us to create our own best in class IT system, developing bespoke applications and integrating them with innovative industry software. This is allowing us to work with our clients far more
creatively, collaboratively and cost effectively.”
“Since migrating from a very cumbersome and expensive traditional LAN, Tupelo has been providing a very reliable and robust virtual desktop platform to us since 2013- and we have never looked back. Providing legal support services to the legal industry means that the deadline for our clients are very tight and we simply cannot afford to have any network issues at any time. The High Availability system, Snapshots and Business Continuity solutions tailored for us has proven to be very resilient – our network has never been down a single day and their support staff has always been timely and prompt”